Refund policy

Return and Refund Policy

Last Updated: [Month Day, Year]

At SennDecor, we want you to be satisfied with your purchase. This Return and Refund Policy explains how cancellations, returns, exchanges, damaged items, and refunds are handled.

Order Cancellations

Orders may be canceled within 24 hours of being placed, provided that processing or fulfillment has not already begun.

To request a cancellation, contact us at info@senndecor.com and include your order number.

After the 24-hour cancellation period, we cannot guarantee that your order can be canceled. Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with the terms below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Include the original packaging

  • Include all tags, accessories, manuals, and components

  • Show no signs of installation, assembly, wear, damage, or alteration

You must contact us and receive return authorization before sending any item back.

Returns sent without prior approval may not be accepted.

Return Policy Summary

Return Window: 30 days from the date of delivery
Item Condition: Unused and in original condition
Original Packaging Required: Yes
Restocking Fee: None
Return Authorization Required: Yes

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

Contact us at info@senndecor if your order:

  • Arrives damaged

  • Contains a defective product

  • Contains the wrong item

  • Is missing parts or accessories

  • Is materially different from what you ordered

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging and shipping label, when applicable

Approved claims involving damaged, defective, or incorrect products will be resolved at no additional cost to you. Depending on the circumstances, we may issue a replacement, provide replacement parts, or offer a full or partial refund.

Do not dispose of the product or its packaging until your claim has been reviewed.

Return Shipping Costs

Damaged, Defective, or Incorrect Products

senndecor will cover approved return shipping costs when the item:

  • Arrived damaged

  • Was defective

  • Was incorrectly shipped

  • Was materially different from the item ordered

We will provide return instructions or a prepaid return label when applicable.

Change-of-Mind Returns

The customer is responsible for return shipping costs when the return is due to:

  • Ordering the wrong product, size, or color

  • No longer wanting the product

  • The product not matching personal preferences

  • Failure to review product dimensions or specifications before ordering

Original shipping charges are nonrefundable unless the return resulted from an error by senndecor or the product arrived damaged or defective.

We recommend using a trackable and insured shipping service for customer-paid returns. senndecor is not responsible for return packages that are lost or damaged in transit.

How to Request a Return

1. Contact Us

Email info@senndecor.com within 30 days of delivery.

Include your order number, the item you would like to return, the reason for the return, and any relevant photographs.

2. Receive Return Authorization

Our support team will review your request and provide return instructions if your return is approved.

The return address may differ from the address shown on our website. Do not send your return to the original shipping address unless instructed to do so.

3. Package the Item

Pack the item securely in its original packaging and include all accessories, tags, manuals, hardware, and components.

4. Ship the Return

Send the item using the instructions provided in your return authorization email.

Returns must be shipped within [Number] days after authorization is issued.

Refund Process

Once your return is received, we will inspect the item to confirm that it meets our return requirements.

If the return is approved, the refund will be issued to the original payment method within seven business days.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

You will be notified by email when your refund has been approved or declined.

Partial Refunds

A partial refund may be issued when:

  • An item is returned with missing parts

  • The original packaging is damaged or incomplete

  • The item shows signs of use, assembly, installation, or handling

  • The item is returned in a condition different from how it was received

We reserve the right to decline returns that do not meet the eligibility requirements described in this policy.

Exchanges

We accept eligible exchange requests within 30 days of delivery.

To request an exchange, contact us at [Support Email] with your order number and the product, size, or color you would like instead.

Exchange availability depends on current inventory. In some cases, you may be asked to return the original item and place a new order.

Customers may be responsible for shipping costs when an exchange is requested due to personal preference or ordering the wrong item.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Custom-made or personalized products

  • Made-to-order products

  • Gift cards

  • Final-sale or clearance products

  • Products that have been installed, assembled, altered, or used

  • Items returned without their original packaging or components

  • Products identified as non-returnable on the product page

Non-returnable status will be clearly stated on the applicable product page before purchase.

Orders Not Received

If your order has not arrived within the estimated delivery period, contact us at [Support Email] with your order number.

We will review the tracking information and investigate the shipment with the carrier.

If the carrier confirms that the package was lost in transit, we may offer a replacement or issue a refund to the original payment method at no additional cost.

Orders marked as delivered by the carrier may require additional investigation. Customers may be asked to check with household members, neighbors, building management, or the carrier before a resolution is issued.

Refused and Undeliverable Packages

Customers are responsible for providing complete and accurate shipping information.

If an order is returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package, any return shipping or redelivery costs may be deducted from the refund.

Original shipping charges may not be refundable.

Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank or credit card account again.

  2. Contact your payment provider, as processing times may vary.

  3. Contact your bank or credit card company.

  4. Email us at [Support Email] if the refund still has not appeared.

Changes to This Policy

senndecor reserves the right to update this Return and Refund Policy at any time.

Any revisions will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are published constitutes acceptance of the revised policy.

Contact Information

Store Address: 1187 Coast Village Rd, Santa Barbara California 93108, United States

Store Email: info@sennwebdecor

Store Phone: +1(805)516-8215

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1–2 business days.