Refund policy
Last Updated: August 19, 2026
At SennDecor we want you to be happy with what arrives. If you are not, returning it is simple.
Order Cancellations
You can cancel your order within 24 hours of placing it by emailing info@senndecor.com with your order number. After that window we cannot guarantee cancellation, since your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you can return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return it. To be eligible, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories
Our support team will walk you through the process. Restocking fee: $0. We do not charge one.
Return Policy Overview
- Return window: 30 days from the day your order arrives
- Condition: unused and in original condition with all packaging, tags, and accessories
- Easy returns: our support team guides you through it
- Restocking fee: none
Return Costs
Standard shipping. All orders within the United States ship free, and standard shipping is the only shipping option we offer, so there is no original shipping charge on your order.
Defective or incorrect products. No cost to you if the item is wrong, arrives damaged by the carrier, or is defective in any way. We cover return shipping in these cases.
Change of mind. If you ordered the wrong item, it does not fit, or you no longer want it, you cover the actual return shipping cost.
How to Return an Item
- Contact us. Email info@senndecor.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags, and documents.
- Send it back. Ship using the instructions in your return authorization email, using the carrier or method recommended there.
Refund Process
- Inspection: once we receive your return we inspect it against our return criteria.
- Refund timing: after approval, allow up to 7 business days for the refund to be initiated to your original payment method, depending on your bank or payment provider.
Exchanges
We accept exchanges. For a different size, color, or product, email info@senndecor.com and we will handle it quickly.
Order Not Delivered
If your order has not arrived within the expected window, email info@senndecor.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no cost.
Non-Returnable Items
For hygiene and safety reasons some items cannot be returned. These are clearly marked as non-returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear here with a revised Last Updated date. Continuing to use our website after a change means you accept the updated policy.
Questions?
Visit our FAQ page or contact our support team.
Contact Information
Business Name: SennDecor
Business Mailing Address: 1187 Coast Village Rd, Santa Barbara, California 93108, United States
Customer Service Email: info@senndecor.com
Customer Service Phone: +18055168215
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PT)
We do our best to reply to your e-mail within 1-2 business days.
SennDecor is an online-only retailer. The address above is our business mailing address, not a retail storefront.