FAQ
Welcome to the SennDecor Frequently Asked Questions page. We are here to make sure the experience is a good one. If you still need help after reading this, please get in touch.
1. How long will it take to receive an order?
Handling time is 1-2 business days, transit time is 6-7 business days, and estimated total delivery is 7-9 business days. Full details are in our Shipping Policy.
2. Is shipping free?
Yes. Every order ships free within the United States, with no minimum purchase. See our Shipping Policy for details.
3. Where is SennDecor located?
SennDecor is a United States based online business. Our business mailing address is 1187 Coast Village Rd, Santa Barbara, California 93108, and we ship throughout the United States.
4. What happens if a product arrives defective?
If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery. Return shipping is free in those cases, and we will arrange a replacement or a refund. See our Return Policy.
5. Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as possible and we will stop the order if it has not shipped.
6. What is the return policy?
You have 30 days from the day your order arrives to return an item that is unused and in its original packaging. Full details are in our Return Policy.
7. When are refunds issued after a return?
Once a return is received and inspected, refunds are initiated to the original payment method within 7 business days, depending on the payment provider. See our Refund Policy.
8. Is there a warranty?
Purchases are covered by our 30 day return window, which includes items that arrive damaged, defective, or incorrect. We do not advertise a separate extended warranty. See our Return Policy for what is covered.
9. How can customer support be reached?
Through our Contact Us page, or directly at info@senndecor.com.
10. Do you ship internationally?
Not currently. SennDecor ships exclusively within the United States.
11. Is there a physical store location?
No. SennDecor sells online only. The address listed on this site is a business mailing address, not a retail storefront.
12. Are bulk orders available?
Yes. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are set out in our Return Policy. Email us and we will walk through it.
14. How can an order be tracked?
Once an order has shipped, it can be tracked on our Order Tracking Page.
Contact Information
Business Name: SennDecor
Business Mailing Address: 1187 Coast Village Rd, Santa Barbara, California 93108, United States
Customer Service Email: info@senndecor.com
Customer Service Phone: +18055168215
Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PT)
We do our best to reply to every e-mail within 1-2 business days.
SennDecor is an online-only retailer. The address above is our business mailing address, not a retail storefront.