Welcome to the SennDecor Frequently Asked Questions page. Below you’ll find answers to common questions about shipping, returns, refunds, order tracking, and customer support.
For additional assistance, please contact us at info@senndecor.com.
How long will it take to receive my order?
Our estimated order timeline is:
Order Processing Time: 1–2 business days
Estimated Transit Time: 6–8 business days
Estimated Total Delivery Time: 7–10 business days
Delivery times are estimates and may vary depending on your location, carrier delays, holidays, weather conditions, or other circumstances outside our control.
For additional information, please review our Shipping Policy.
Do you offer free shipping?
Yes. SennDecor offers free standard shipping on eligible orders shipped within the United States
Any available shipping options and charges will be displayed at checkout.
For complete details, please review our Shipping Policy.
Where is SennDecor located?
SennDecor is a United States-based online home décor store offering a curated selection of lighting, furniture, accessories, and decorative products.
We currently ship to customers within [Shipping Regions].
What should I do if my item arrives damaged or defective?
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us at [Support Email] within [Number] days of delivery. Include your order number and clear photographs or videos showing the issue.
Once the issue has been reviewed and approved, we may provide a replacement, refund, or other appropriate resolution at no additional cost.
Please review our Return and Refund Policy for complete details.
Can I cancel or change my order?
Orders may be canceled or changed within 24 hours of being placed, provided that processing or fulfillment has not already begun.
To request a cancellation or change, contact us at [Support Email] as soon as possible and include your order number.
We cannot guarantee that cancellation or modification requests will be approved after an order has entered processing or shipment.
What is your return policy?
We accept eligible returns within [Number] days of delivery.
Returned items must meet the eligibility requirements described in our Return and Refund Policy. Certain products may be excluded from returns due to their condition, customization, hygiene requirements, or final-sale status.
Please review our Return and Refund Policy before submitting a return request.
How do I request a return?
To request a return, contact us at [Support Email] and provide:
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Your full name
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Your order number
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The item you would like to return
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The reason for the return
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Photographs of the item, when applicable
Do not return an item without first receiving return authorization and instructions from our customer support team.
When will I receive my refund?
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method within seven business days. Your bank or payment provider may require additional time to display the refund in your account.
Original shipping charges and return shipping fees may be nonrefundable unless the item was damaged, defective, or incorrect.
For complete details, please review our Return and Refund Policy.
Do you offer exchanges?
Exchange availability depends on product inventory.
To request an exchange, contact us at [Support Email] with your order number and the product you would like to exchange.
In some cases, you may be asked to return the original item and place a new order.
Please review our Return and Refund Policy for complete exchange instructions.
Do your products include a warranty?
Eligible purchases may be covered by our 30-day limited product guarantee.
This guarantee may cover products that arrive damaged, defective, or materially different from what was ordered. It does not cover damage caused by misuse, improper installation, accidents, unauthorized alterations, or normal wear and tear.
Please review our Return and Refund Policy for complete eligibility requirements.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 48 hours to update after the carrier receives your package.
You may also track your order through our Track Your Order page: [Tracking Page Link]
What should I do if my tracking information is not updating?
Tracking updates may occasionally be delayed while a package is moving between carrier facilities.
Please allow up to 48 hours for tracking information to update. If there has been no update for several business days, contact us at [Support Email] with your order number.
What should I do if my order is marked delivered but I cannot find it?
Please check around your property, mailbox, building entrance, front desk, and any secure delivery locations. We also recommend checking with household members, neighbors, or building management.
If the package still cannot be located, contact the shipping carrier and then notify us at [Support Email].
Do you ship internationally?
At this time, SennDecor ships exclusively within [Shipping Regions].
We do not currently offer international shipping. Available shipping destinations will be displayed during checkout.
Do you have a physical store?
No. SennDecor is currently an online-only store.
Operating online allows us to offer a broader product selection and provide customers with a convenient shopping experience.
Can I place a bulk or commercial order?
Yes. Bulk and commercial order requests may be available for businesses, designers, contractors, and organizations.
Please contact us at [Support Email] with the product name, requested quantity, delivery location, and desired delivery date.
Pricing and availability are not guaranteed until confirmed by our team.
Are product colors and dimensions exact?
We make every effort to display product colors and measurements accurately.
However, colors may appear slightly different depending on lighting, photography, screen settings, and manufacturing variations. Minor differences in dimensions may also occur.
Please review all product specifications and measurements carefully before placing your order.
How can I contact customer support?
You can contact SennDecor through our Contact Us page or by emailing us directly.
Email: info@sennwebdecor
Phone: +1(805)516-8215
Please include your order number when contacting us about an existing purchase.
Contact Information
Store Address: 1187 Coast Village Rd, Santa Barbara California 93108, United States
Store Email: info@sennwebdecor
Store Phone: +1(805)516-8215
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.